You must agree to our Terms and Conditions prior to any service.
** Call outs incur a $20.50 flag fee
***All parts are to be paid for upfront. If there is a written exception to this rule by Managment of Red Ant Computer Services & no payment is received; all items purchased remain the property of Red Ant Computer Services until payment is COMPLETE
**** All second hand parts come with a 30 day warranty unless water damaged or neglected as mentioned in company policies.
***** All invoices and work done have to be paid in full within a 7 day period of INVOICE date….
****** Estimates only hold there value for 7 working days.
::::: All invoices are due on receipt unless otherwise noted .:::::
::::: Overdue invoices will be subject to a 1.5% monthly Late Fee after 30 days (1 month from invoice DUE date) :::::
Any further work that will incur charges, will not be carried out unless owner has been notified & permission has been granted.
All Computers, Laptops, Mobile Phones, Electronics & Digital Media are subject to these Term & Conditions.
Updated as at 3:31PM 27/02/20
Updated as at 08:43AM 15/02/17
Our Facebook Page is within Facebook guidelines and agrees to the Terms & Conditions.
FURTHER NITTY GRITTY
You can use this online service without telling us who you are or revealing other Personal Information. If you send us a contact or feedback form you do no need to identify yourself or use your real name.
You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate,up-to-date or complete. You may also make a complaint about our handling of our Personal Information, These services are free of charge.
To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.
You can contact us by email, or send your request or complaint to us in person. We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.
If you contact us, we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number.
No sensitive or personal information will be deliberately viewed; discussed with any third parties unless owner / client is advised..
All Sensitive Information that may be duplicated during data recovery process is deleted with Tune Up Secure Delete to ensure your sensitive information is no longer accessible by ANY party.
Other then the circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information with other parties. You may opt out of further contact from us at any time.
Second Hand Parts
- All second hand parts come with a 30 day warranty unless abused or neglected
- Abuse or neglect to 2nd hard parts are listed below highlighted.
2a. Water Damage
2b. Physical Damage
2c. Shock Damage (dropped/thrown)
2d. Excessive Dust
2e. Power Shortage/Surges
2f. In the event of Natural Disasters
- If a second hand part becomes faulty within its 30 day warranty, it will be replaced at no expense of Red Ant Computer Services for parts and labour.
- All second hand parts are put through rigorous testing and cleaned before use within a customers property.
- Red Ant Computer Services & its Employees, will not be held accountable for any data loss, without valid evidence suggesting the company is at fault.
- Red Ant Computer Services & its Employees ,will not be held accountable in for any data loss, in the event of a natural disasters.
- Although we specialize in data recovery this cannot guarantee the safety of data on damaged drives.
- Red Ant Computer Services endeavors to keep your data private and secure.
By using our services you agree to accept the above mentioned policies and will do your best to adhere to them.